As a Solutions Architect/Project Engineer for a consulting firm in Maple Grove, Minnesota, Terence Allen Kolstad works closely with his clients to create solutions for issues and business problems they are currently facing. As an employee for his firm, his objective is to implement the latest technology for his customers with hopes of their complete satisfaction. Since he has been employed with his firm, he has achieved, and been recognised for many accomplishments, most notable of which includes his attitude of service towards his clients. His ability to provide excellent service, without neglecting the duties of his position earned him an outstanding write up in his company’s newsletter.
In every business that interacts with clients on a daily basis, training your employees on customer service is a task that cannot be ignored or forgotten. The satisfaction of your clients is essential for the survival of your business. Here are some excellent customer service habits you or your employees can develop.
· Understand that customer service is a part of your job. When your job deals with clients on a daily basis, customer service can, and should never be considered as anything else but a part of your job.
· Listen to your customers. Your customers will let you know what they want, and by knowing this you can provide excellent, directed service to supply their needs.
· Identify and anticipate needs your customer’s needs. More often than not, customers return to a business because of the experience. When dealing with your clients, meet their needs, and provide them with a wonderful experience and they will be sure to come back once more.
· Help customers understand the process they are going through to have their problem solved. Not all customers will have the presence of mind to ask you to explain what is being done to their case, or what you are doing to help them. Take the initiative to do this and they will be more than appreciative.
· Give more than expected. Everyone likes free things. Free service is even better. Do not, of course, do this at the expense of your business. However, you should always be thinking of ways to make your customers happy. Your customers will know that they are valuable to you, and you will have the upper hand when it comes to your competitors.
There is no one right method for customer service success; this list is most definitely not exhaustive. Practice these tips and more to ensure that you are doing the best you can for your clients.
For more information about Terence Allen Kolstad please visit at:
http://efactor.com/terenceallenkolstad
In every business that interacts with clients on a daily basis, training your employees on customer service is a task that cannot be ignored or forgotten. The satisfaction of your clients is essential for the survival of your business. Here are some excellent customer service habits you or your employees can develop.
· Understand that customer service is a part of your job. When your job deals with clients on a daily basis, customer service can, and should never be considered as anything else but a part of your job.
· Listen to your customers. Your customers will let you know what they want, and by knowing this you can provide excellent, directed service to supply their needs.
· Identify and anticipate needs your customer’s needs. More often than not, customers return to a business because of the experience. When dealing with your clients, meet their needs, and provide them with a wonderful experience and they will be sure to come back once more.
· Help customers understand the process they are going through to have their problem solved. Not all customers will have the presence of mind to ask you to explain what is being done to their case, or what you are doing to help them. Take the initiative to do this and they will be more than appreciative.
· Give more than expected. Everyone likes free things. Free service is even better. Do not, of course, do this at the expense of your business. However, you should always be thinking of ways to make your customers happy. Your customers will know that they are valuable to you, and you will have the upper hand when it comes to your competitors.
There is no one right method for customer service success; this list is most definitely not exhaustive. Practice these tips and more to ensure that you are doing the best you can for your clients.
For more information about Terence Allen Kolstad please visit at:
http://efactor.com/terenceallenkolstad